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Our fees and limits

FeesLimitsOther Cash Passport Product

Fee	Amount
Debit Card Load fee Each time you load your Card using your debit card (additional to any other applicable fees) via web/ mobile Note: you may be charged other fees by third parties for the transaction (e.g. your debit card issuer)	$5 per Debit Card Load transaction
Reload fee (online) Each time you reload additional funds onto your card online via web/mobile (except when using Debit Card Load)	FREE
Reload fee (Bill Payment) Each time you reload additional funds onto your card using Bill Payment details without booking your rate via web/mobile	$1
Administrative fee (in-store only) When you purchase your card and load in-store (or subsequently reload), with the help of customer service representative	The greater of 1.0% of the initial load/reload amount or NZD$10.00
Additional card fee When you opt for an additional card at the time of purchase	$5
Replacement card fee When you request a replacement Card for lost/ stolen Cards	FREE
Cash Out fee The fee charged when you Cash Out any amount on your Card (other than withdrawals from an ATM)	$10
Domestic card to card When you transfer funds to another New Zealand issued Cash Passport Platinum or Standard Cash Passport using domestic card to card functionality	FREE
International card to card When you transfer funds to an Australian issued Cash Passport Platinum or Standard Cash Passport using international card to card functionality (or any other overseas issued Cash Passport if we make this available and notify you)	NZD 5.00, AUD 5.00, EUR 3.50, USD 4.00, GBP 3.00, JPY 375, CAD 5.00, HKD 30.00 SGD 5.00, AED 15.00 (if supported on a recipient’s Cash Passport)*
Domestic ATM fee Each time you withdraw cash from an ATM in New Zealand	$4
International ATM withdrawal fee (outside New Zealand) Each time you withdraw cash from an ATM outside of New Zealand using your Card	AUD3.50, EUR2.20, USD2.50, GBP2.00, JPY300, CAD3.50, HKD20.00, SGD3.50, AED 9 (for international ATM withdrawals in countries not mentioned above or where there are insufficient funds in the relevant currency to cover the whole transaction, the fee will be NZD3.50).**
Currency to currency foreign exchange rate When you request to transfer funds from one currency to another currency on the same Card, or when you request a Cash Out to close your Cash Passport Platinum and you have funds in a foreign currency.	At the then applicable retail foreign exchange rate determined by us. This rate reflects Mastercard Prepaid Management Service’s cost price plus a margin determined by Mastercard Prepaid Management Services. We will notify you of the rate that will apply at the time you allocate your funds from one currency to another and this rate (inclusive of the margin) may be less favourable than the foreign exchange rate for Online reloads where you allocate funds in a foreign currency.
Currency Conversion Fee When a purchase or ATM withdrawal is conducted in a currency that is not loaded on your Card, or when there are insufficient funds in that currency to complete the transaction and the cost is allocated against other Currency/ies on your card to fund the transaction	Mastercard® rate plus 5.95% of the transaction value. The Mastercard rate is the exchange rate determined by Mastercard to be their wholesale rate or the government- mandated rate in effect in the day the transaction is processed by Mastercard.

*For example, if a sender transfers USD 50, their Cash Passport Platinum facility will be debited USD 54.

**Some ATM operators may charge an additional withdrawal fee.

Limit	Amount
Maximum number of Cards you may hold in your name at any one time (not including any linked additional card that you may have purchased).	One
Maximum amount per load/reload	NZD$25,000 or currency equivalent
Maximum Bank Transfer or Bill Payment Reload amount per day	NZD$25,000
Maximum Debit Card Load amount in any 24 hour period	NZD$15,000
Maximum Debit Card Load amount in any 7 day period	NZD$30,000
Maximum Debit Card Load amount in any 30 day period	NZD$60,000
Maximum you can withdraw from ATMs in any 24-hour period (some ATM operators may set their own withdrawal limits which may be lower than this limit)	NZD$3,000 or currency equivalent
Maximum value of point of sale (POS) transactions performed in any 24-hour period	NZD $15,000 or currency equivalent
Maximum balance allowed at any one time across all currencies	NZD$75,000
Maximum amount you can load across all currencies during a 12-month period	NZD$75,000
Minimum amount per load/reload	NZD$250 or currency equivalent
Maximum cash you can withdraw over the counter at a financial institution in any 24- hour period (some financial institutions may set their own withdrawal limits which may be lower than this limit).	NZD$400 or equivalent
Domestic card to card Maximum amount you can transfer to another New Zealand Cash Passport Platinum holder in any 24 hour period	NZD$20,000 or currency equivalent
International card to card Maximum amount you can transfer to an Australian Cash Passport Platinum holder (or any other overseas issued Cash Passport Platinum holder, if we make this available and notify you) in any 24 hour period.	NZD$20,000 or currency equivalent

Cash Passport purchased before 14th August 2018

To view full fees and limits click here

Important information to consider before carrying out your transaction

The Multi-currency Cash Passport™ (“Cash Passport”) and Cash Passport™ Platinum MasterCard® (“Cash Passport Platinum”) are unsecured debt securities issued by Travelex Card Services Limited, a member of the Travelex group. Cash Passport and Cash Passport Platinum are not guaranteed by any member of the Travelex group or any other entity. Before you make a decision to acquire a Cash Passport or Cash Passport Platinum, we recommend you to read the Product Disclosure Statement for the relevant Cash Passport facility which is available free of charge here.

Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

* The exchange rates set out in this website apply to reload transactions that are booked on this website only and that are settled within four hours. Subsequent card reloads will be processed at the then prevailing exchange rate on the day of the reload transaction, and will be locked in at that rate. You will be notified of the exchange rate applicable before you confirm your transaction using a particular reload method. When you book a transaction and load NZD or a foreign currency directly onto your card, you will receive the exchange rate notified to you in the "Today's Exchange Rate for Direct Currency Loads" table. Where you conduct a purse to purse transfer and transfer funds already loaded on your card into another currency, you will receive a different exchange rate than when loading funds directly onto your card. You will be notified of the applicable exchange rate before you confirm your purse to purse transaction which may be less favourable than the rate displayed in the "Today's exchange rate for Direct Currency Loads" table. We will provide you with settlement instructions at the time you book a reload transaction. Different exchange rates will apply to card loads and reload transactions in our partner locations or to reload transactions that are conducted directly via Bank Transfer or Bill Payment (i.e. without booking an online transaction). For more information on how we set exchange rates please see the Terms and Conditions.

Please refer to the important information page to view the Product Disclosure Statement, terms and conditions and privacy policy.

^ Some ATM operators may charge an additional withdrawal fee.

~ T&Cs apply. Customer must contact Customer service to report lost or stolen card. Emergency cash can be arranged up to the balance on your Cash Passport, subject to availability of funds at the approved agent location.

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