Need to speak with us? We're here to help.
Be sure to check out our help centre first.
Send us an email enquiry and we'll get back to you within 48 hours.
Calling from outside New Zealand?
- Australia - 1800 098 231
- Hong Kong - 800 966 321
- Japan - 00531 780 221
- South Korea - 00798 4434 1279
- Thailand - 001800 442 212
- UK - 0800 056 0572
- USA/Canada - 1 877 465 0085
- Other countries - +44 207 649 9404
Calling from within New Zealand?
- New Zealand - 0800 444 691
Dispute a transaction
If you find a transaction that does not look correct, please contact card services immediately via phone, who can lodge a dispute on your behalf.
To notify card services of any unauthorized or disputed transactions, simply:
Please provide as much detail as possible when filling out the dispute claim form, it will help us accurately and quickly work on your behalf to correct the problem. You can use 'my account' to login and establish the details of which transactions you want to dispute.
We will send a response to you within 10 working days of receiving your query.
Remember, you can contact global emergency assistance for PIN reminders or to report lost or stolen cards.
Lodge a complaint
If you have any complaints, please send us an email. For more information, please refer to our complaints procedure.