If you have not used your card in more than 6 years, you can cash out your balance by contacting Card Services.
Important information to consider before carrying out your transaction
The Multi-currency Cash Passport™ (“Cash Passport”) and Cash Passport™ Platinum MasterCard® (“Cash Passport Platinum”) are unsecured debt securities issued by Travelex Card Services Limited, a member of the Travelex group. Cash Passport and Cash Passport Platinum are not guaranteed by any member of the Travelex group or any other entity. Before you make a decision to acquire a Cash Passport or Cash Passport Platinum, we recommend you to read the Product Disclosure Statement for the relevant Cash Passport facility which is available free of charge here.
Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
* The exchange rates set out in this website apply to reload transactions that are booked on this website only and that are settled within four hours. Subsequent card reloads will be processed at the then prevailing exchange rate on the day of the reload transaction, and will be locked in at that rate. You will be notified of the exchange rate applicable before you confirm your transaction using a particular reload method. When you book a transaction and load NZD or a foreign currency directly onto your card, you will receive the exchange rate notified to you in the "Today's Exchange Rate for Direct Currency Loads" table. Where you conduct a purse to purse transfer and transfer funds already loaded on your card into another currency, you will receive a different exchange rate than when loading funds directly onto your card. You will be notified of the applicable exchange rate before you confirm your purse to purse transaction which may be less favourable than the rate displayed in the "Today's exchange rate for Direct Currency Loads" table. We will provide you with settlement instructions at the time you book a reload transaction. Different exchange rates will apply to card loads and reload transactions in our partner locations or to reload transactions that are conducted directly via Bank Transfer or Bill Payment (i.e. without booking an online transaction). For more information on how we set exchange rates please see the Terms and Conditions.
^ Some ATM operators may charge an additional withdrawal fee.
~ T&Cs apply. Customer must contact Customer service to report lost or stolen card. Emergency cash can be arranged up to the balance on your Cash Passport, subject to availability of funds at the approved agent location.